Deposit Operations SpecialistMain Office (Jackson, MI)This position is responsible for assisting with vital functions for the 150 Retail Banking Branches. This job is responsible for assisting in various aspects of the Reconcilements, Cash Services, Exceptions or Item Processing team, as applicable, with constant focus on meeting daily production deadlines.. This position will support some of the various functions within Deposit Operations, examples include; cash ordering software, armored carrier, cash vault, card service, foreign currency processing, foreign check processing, daily general ledger reconcilements, first day file processing, second day file processing, ATM automation, mobile deposit processing and various vendor relationships.
This position will process maintenance and transaction requests using judgment and analytical skills in ensuring the processes meet our compliance and regulatory procedures and using this knowledge to not expose the bank to losses due to fraud. There are critical and timely daily processes that must be completed in Deposit Operations in each of the applicable areas.
Internal department contacts: Retail Bank Branches, Central Services, Deposit Operations, Accounting, Financial Crimes Unit, Core Production Services, Office of the President, IT Security, Customer Engagement Center, Solutions Center, Legal, Compliance Commercial Services, Treasury Management, Government Banking Risk, Internal Controls, TM Technologies, Digital Services, ATM Support, BSA and Payment Operations.
External contacts: 3rd party vendor account managers and customers

• Participates in various daily production activities with examples noted in above job description.
• Researches and resolves problems and responds to customer or branch inquiries.
• Reporting & Imaging - Reviews daily reports to verify balancing functions and procedures are completed. Images or save audit trail documentation for the department daily. May also assist in maintaining, producing and distributing various reports regarding activities. Assists in review of Deposit Operations procedures to satisfy corporate, legal and regulatory guidelines and requirements.
• Communicates effectively with immediate supervisor on all important department matters and developments. Includes responding to questions from internal departments and leadership regarding department activities. Notifies branches and leadership of any teller processing errors needing attention.

• 3 years banking operations or branch banking experience
• DNA and Accounting experience helpful
• Strong written and verbal communication skills
• Strong organization and prioritization skills with close attention to detail
• Solid interpersonal skills, ability to work collectively in team environment and across multiple business units
• Strong problem solving skills, proactive and solution oriented
• Demonstrated ability to handle multiple tasks quickly and proficiently.
• Demonstrated ability to work with customer information in a confidential and professional manner.
• Moderate skill level with Microsoft Office including MS Word, MS Excel and PowerPoint
• HS Diploma, GED or Foreign Equivalent required
• Associates degree in a related field is strongly desired (i.e. business management, finance, or accounting)